Frequently Asked Questions
Orders
When will my order be dispatched?
Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.
How will I know when my order has been shipped?
You will receive a dispatch confirmation email with your tracking information once your order is on its way.
Shipping
Where do you ship to?
We currently ship within the United Kingdom. International shipping will be available soon.
How long does shipping take?
UK orders typically arrive within 2–4 business days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email to follow its journey.
Returns & Exchanges
Do you offer refunds?
We do not offer refunds. We offer exchanges or replacements only.
Can I exchange my item?
Yes. Exchanges are accepted within 7 days of delivery, provided the item is unworn, unused, and in its original packaging.
What if my item arrives faulty?
If your item arrives with a fault, please email us within 7 days of delivery with your order number and photos. We will arrange a replacement or exchange.
Product & Care
What material are the scarves made from?
Our scarves are made from a soft, breathable viscose blend, designed for comfort and effortless draping.
How should I care for my scarf?
We recommend:
- Hand wash or gentle cold wash
- Do not tumble dry
- Iron on low heat
- Handle gently and avoid pins to preserve the fabric
Full care instructions are included with every order.
Brand
What does NAEA mean?
NAEA is inspired by the Arabic word “Naya,” meaning new beginnings. Each piece reflects softness, quiet confidence, and becoming.
Contact
How can I contact you?
For any enquiries, please email us at:
info@naeastudio.com
We aim to respond within 24 hours.